Leading the way to a great customer experience
It’s a time-consuming task, especially when flooded with walk-in customers. We will take this burden off your shoulder while you focus on hosting on-site dining.
Our cloud-based software fully integrates with your POS. Is designed to manage your customer’s data information, improve customer service, and increase productivity and efficiency.
Research has proven that 46% of customers prefer to speak with someone on the phone when it comes to ordering from a restaurant - interesting, right? We provide our agents with adequate phone etiquette to WOW your customers each time they call in.
1on1Agents is an extension of Call2Kitchen – C2K software, offers a comprehensive suite of solutions which has helped businesses deliver seamless customer support for more than a decade.
1on1Agents have the resources and customer experience to engage with clients in an effective and satisfying way. Our agents are equipped with scripts that can be customized based on business preference to help ensure consistency and in-depth product knowledge.
Many businesses don’t want to invest in operation logistics, technology, facilities, and staffing. 1on1agents will bear these expenses, which are distributed among clients, who will only pay for these services as needed.
How we streamline your business processes
your service chain, connected.
Our software solution provides an automatic integration which extracts menus and products directly from your POS system .Additionally, this same tool is configured to perform the following tasks simultaneously:
Our solution will route orders automatically to the corresponding location based on customer’s address. Once the POS receives the order, our software is notified that the order was successfully billed.
What isn’t measured, can’t be improved
Data Analytics it’s provided to help our agents optimize performance and to ensure we are providing the services you hired us for. We will provide detailed reports that will allow you to analyze statistics to better plan the call load so that agents are operating to the best of their ability.
How does it work
We focus on delivering excellent customer experience and processes. Our agents go thorough set of trainings to familiarize themselves with your different locations, menu items, add-on products, and a professional friendly interaction with each customer.
Amazing things in one place
Customer information will automatically pop onto agent screen to ensure personalized customer experience, maximizing on-time performance while minimizing costs.
With C2K software in hand, we can automatically route callers according to their needs to the appropriate agent. System can be configured so that it redirects customers calling to check on the status of their order to a specific agent, while other agents focus on new customers placing orders.
Stay in control of all incoming orders
How does it work
C2K software comes with a robust call tracking system solution to manage our agents efficiently and effectively. It provides real-time activities such as but not limited to: Total incoming and missed calls, dropped calls, available agents in queue, calls on hold, etc. Managers and Supervisors can listen to calls in real-time to better oversee and improve agents’ performance.
Talk with one of our team members
Try 1on1Agents and ensure a bright future for your business
No monthly fees or long-term contracts required. Month-to Month Subscription
We schedule a brief call to dig a little deeper on your needs
and then we provide the best package that suits your needs
1on1Agents is a centralized Call Center that handles inbound phone call orders for restaurant chains. We ensure our agents are equipped with all the necessary tools to guarantee an exceptional customer experience. Our training program consists of three major coaching sessions: How to treat customers in a respectful and friendly manner over the phone, proper and confident use of our software and technology, and a thorough training on restaurant processes.
Pricing is based on the number of agents and add-on services. You can choose a month-to-month or annual plan, so no long contract involved.
We offer a variety of blended and dedicated agents; we will help you choose the option that best suit your needs based on the number of calls and complex of support required. Our agents are trained for several weeks on your menu and processes before hosting your customers. Our floor manager will get trained first and address every facet of your restaurant’s menu and daily operations. Manager will then train agents on those specifically mentioned items but also on the critical values and expectations of your business.
and see how our Customer-Focused team of experts will help your business thrive
